CPD Tracking System – Frequently Asked Questions
The Sonography Canada CPD tracking system is now working however there is still an error on most member triennium end dates. The triennium end dates given to you via email or over the phone by the staff at the Sonography Canada Head office are correct. We do apologize for the inconvenience this may have caused and appreciate your continued patience
If you do not know your current triennium end date, please submit a request for this information to firstname.lastname@example.org and we will send this as soon as possible.
Members can continue to acquire credits by completing CJMS quizzes, viewing lectures available in the CPD Video Library and you are now able to download certificates for recently completed (since May 1, 2019) activities. NOTE: We will now accept your confirmation of membership with CMRITO as equal to 25 CPD credits. You may upload proof in the form of a confirmation letter, email, receipt or any other official communication from CMRITO.
Due to the significant delays with the delivery of the CPD tracking system to our members, those sonographers with triennium end dates of December 31, 2019 will be given until February 14, 2020 to enter their CPD activities in to the system.
In the interim, we hope to address your concerns with the following FAQ’s.
Triennium End Date & CPD Count
Q: When does my triennium end and how many credits do I have?
A: Please send an email to email@example.com and include your name, your Sonography Canada member number and the information you would like. We will answer your email as soon as possible after receiving it.
Q: I am concerned that I haven’t completed enough CPD and that my triennium might end on December 31, 2019 – what should I do?
A: Members who have a triennium end date for 2019 have been given until February 14, 2020 to accommodate uploading certificates from learning activity. Anyone with later triennium end dates will have access to their information in early 2020 in order to plan their learning activities for credit counts.
We are advising members that in the event they are audited they will be given time to complete any additional certificate uploads & learning needed to comply with their audit.
Q: I have uploaded my CPD certificates but I cannot see them in my account centre – will I need to upload them again? Has this counted towards my triennium?
A: Due to the delay of migration of historical data from our previous website, CPD activity prior to January 2019 may not show in your account centre – our website developers are working to rectify this. At this time you should be able to see all uploaded certificates, quiz certificates and certificates for completed activity from our learning library in your account centre and CPD activity completion tracker and is counting towards your current triennium.
Q: Where can I download the certificates for completed learning activities to submit to CMRITO and ARDMS?
A: To locate your certificates you will need to log into your account centre and select activity history. All activities in the learning library should have a certificate attached that will automatically generate in your account centre.
Q: I have uploaded my certificate but made a mistake, how can I fix this?
A: Errors made while uploading your certificates cannot be changed. You are given the opportunity to review your selections before you submit your certificate and will not be able to edit them after – be sure to double check your selections before you upload. In the event that you are selected for audit, you will be given an opportunity to clarify or make changes at that time.
Certificates – Emails & Submissions to CMRITO and ARDMS
Q: I just completed a quiz in the learning library and I cannot see the credit in my CPD account history – will I be getting an email with a certificate?
A: All quizzes are now linked to their certificates and should show in your account centre in the activity history. You will no longer receive an email with a certificate but will be able to download it from your account centre. If you have concerns about your certificates, please email firstname.lastname@example.org and we will be happy to look into your concern.
Q: I need to upload my certificates for CMRITO by Dec 31 and I can’t access them in my member account – can you send them to me?
A: At this time, we are only generating certificates to send by email to members for very specific circumstances. To our knowledge, CMRITO will accept your learning activities without a CPD certificate for upload. We are making CMRITO aware of the current issue we are having with certificate production.
Q: I have received a notice from ARDMS or CMRITO that I have been selected for an audit. I need my certificates but they don’t seem to be in my account centre.
A: If you receive notice that you have been selected for audit asking you to produce certificates, you may submit a request for certificates to us by send an email to email@example.com. We will review these requests case by case and reply to you as soon as possible with the information you need to comply.